It was buried in a post on the Seller Announcement Board by the head of eBay US Adam Ireland about eBay's first-quarter earnings published 3 weeks prior to the icon appearing: "Many of us have heard of Generative AI, like Chat GPT, which is certainly a hot topic in the news. Item Limits are almost always applied to sellers of certain, unspecified brand name items, especially, but not limited to, those that are so popular that they incite third parties to copy them. Or email him: griff@ebay.com. eBays VeRO program enables intellectual property owners (i.e., brand representatives) to report listings or products that infringe upon their intellectual property rights, such as knockoffs or unauthorized use of a logo or trademark. this was quite a few years ago to plead her case face to face with the Trust & Safety team and some well-placed eBay executives. In order to relist your item, youve got to contact them and get them to retract their report, or else (in the US) file a counter report. 11:43 AM. If your eBay account really is suspended, eBay will notify you via both regular email and My Messages. Changes to Promoted Listings Standard ad fees, eBay partners for sellers services allproviders on one page, From March 1st 2023, Final value fee on ebay.de is 0% for C2C sellers residing within the EEA. PayPal did the same for new sellers. - edited If we placed a hold on your funds, we'll notify you by email and, depending on the reason, may request additional information from you to help resolve the issue. Thats if youre lucky, because suspension may also be indefinite. If you don't find a copy of the purported "eBay notification" in your My Messages inbox, then delete the spoof email and exhale a sigh of relief. Most eBay sellers will remember the joyous feeling of their very first eBay sale. Many people are familiar with the policy that limits payment methods sellers may advertise, including the ban on Google Checkout. DO NOT open another eBay account (at least not until you get your existing account reinstated). We encourage you to review the details of the policy to understand what you can and cant do., During the next 3 days, please make sure your selling activities follow these guidelines. "Fronting" the funds for shipping etc. All rights reserved. Yippee! Once a seller has been selling activity for more than 90 days, and has sold multiple items in the category, and has a proven track record of providing excellent customer service and following eBays rules and policies, these limits will be removed from the sellers account. Dont waste money on so-called reinstatement services, either; they cant do anything for you that you cant do just as well or better yourself. Follow her on Twitter at @ecommercebytes and send news tips to ina@ecommercebytes.com. Now its time to take a few deep breaths, set aside your emotions, and start working to redeem yourself.. Additionally, we may place a transaction hold on funds depending onyour seller status, changes to your account status, or other factors we use to help ensure a safe marketplace in all categories, regardless of whether the transaction is covered by our eBay Money Back Guarantee or not: Payment dispute holds are when we place a hold on funds related to a problem reported by a buyer, regardless of whether the transaction is covered by our eBay Money Back Guarantee or not. A hold may be placed on your account if you need to update your payment method (for example, if the credit card you have on file with eBay expires) or havent paid your seller fees., You can set up automatic monthly payments, so theres really no excuse for not staying current. Her blog was featured in the book, "Blogging Heroes" (Wiley 2008). If your account gets suspended, the suspension may be of limited duration: typically 7, 10, 30, or 60 days. When I call customer service, they cannot locate any documentation of the on the eBay website, and they said this detail was not included in the Managed Payment contract that I had to sign. If you arent getting anywhere, or arent getting the answers you want, politely thank the rep and end the call. Sign in using the new eBay account you just created. Then call again later. Additionally, eBay may place a transaction hold on funds depending on your seller status or the category you're selling in: Payment dispute or eBay Money Back Guarantee holds are when eBay places a hold on funds related to a problem reported by a buyer. New eBay sellers have not established a selling record yet and are therefore seen to be higher risk. 2022 Fall Seller Update; 2022 Spring Seller Update; 2022 Winter Seller Update; 2021 Fall Seller Update; 2021 Spring Seller Update; 2020 Fall Seller Update; 2020 Spring Seller Update; What's New. The funds on hold may be used to refund the buyer for the same transaction. eBay reserves the right to hold payments beyond the 21 day timeline noted in the above table. Note that limits will likely be a bit different for those who opt to open an eBay store at the outset. The payment hold still applies on your current sales.) The answer is not a simple one, as managed payment sellers and non-managed payment sellers are subject to different rules. For most orders, adding tracking information can help you receive your funds faster. Some of these limits will be lifted after a seller has established a good selling history, but other types of limits will always remain in place. Payout holds. On the next page, select the reason for ending your listing, then . Tip The recent move to managed payments has slowed this process down, with eBay now issuing payouts within 2 business days of order confirmation. If youre that hard up for money, go get a 9-5. We'll send you a PIN at the email address that's registered on your established account. 11:59 AM. Listing your items at the right price will help them sell. This helps us keep eBay a safe marketplace for buyers and sellers. Why is my money on hold? A hold can usually be resolved by updating your payment method and/or bringing your account up to date. Fees & Billing Getting Paid Payments on hold We know it's important that you receive your money as quickly as possible. It's possible that our email just hasn't gone through yet. It also should tell you what caused the suspension and spell out what you need to do in order to be reinstated. Enter the user ID, phone number, and postal code that are linked to your established eBay account, and then click the Submit button. Make a list of your talking points for reinstatement, including verbiage from any relevant eBay policies. . Should you be unable to do that, then those people will be out of work and have to find other jobs. Buying. Velcro is a classic example: If you include the word Velcro in your listing, it must be in reference to that particular brand of hook-and-loop tape. Better review your shipping practices, stay on top of uploading tracking info, and do a better job of setting your buyers' expectations around delivery times. As well as payment holds, new sellers are also subject to selling restrictions, in the form of a maximum listing limit or category limits. If a payment shows as pending, it could be because eBay has placed a payment hold on the funds. This can also happen to new sellers. There are various reasons why we may place a hold on your funds. New sellers are subject toboth of these and if the newbie does not know about these eBay rules getting started selling on eBay can be a bit frustrating. The funds on hold may be used to refund the buyer for the same transaction. If a seller has a limited selling history90 days or less from thefirst sale, 25 or fewer sales transactions or $250 or less total sales since thefirst saleor if they hada Below Standard rating in theSeller Dashboard, thebuyers payment will first show as pending in theirPayPal account. Visit PayPal for complete details of PayPal holds policies.). (PayPal may continue to evaluate your account to determine if future payments will be held or not. To try and remove the hold, you can email eBay asking them to help you with it. Starting out with smaller quantities also gives the new sellera chance to become familiar with eBay and to make sure they arefollowing eBaysselling practices policy. If you dont mind going public with your plea for reinstatement, call the eBay for Business podcast at 888-723-4630. Is it because I'm a first time seller? A Beginner Sellers Guide to Return Shipping on eBay, Common eBay Scams for First Time Sellers to Avoid Part 3, What eBay Sellers Should Do when an Item Goes Missing, Adyen and eBay: What Managed Payments Means for Sellers, Using eBays Global Shipping Program a Guide for New Sellers, Understanding Returns and eBays Money Back Guarantee, new sellers who have not established a selling record, all eBay.com sellers will be transitioned, If order has delivery confirmation and seller paid for shipping/printed labels through eBay, If order has delivery confirmation, seller shipped through USPS, UPS or FedEx, If tracking information was not uploaded, but the, The tracking information was not uploaded, the, Unusual account activity, such as a significant rise of, Sudden change in selling style i.e. You can read about her travels at her blog, A Beginner Seller's Guide to Return Shipping on eBay, How to Deal with Payment Disputes on eBay. https://www.ebay.com/help/selling/getting-paid/getting-paid-items-youve-sold/pending-payments?id=415 07-18-2021 A seller who was subjected to the eBay Payments hold policy wrote about the issue on the Technical Issues board on August 18th: After being in Managed Payment since June 4th, my account is all of a sudden on Payment Hold status. If not, you have just committed a VeRO violation.. Auction Nudge is a free set of advertising tools that enable eBay sellers to display their eBay content on their own websites, Gemma is our all things eBay expert. Very disappointed in ebay. Get the PIN that we sent to the email address linked with your established account. You must confirm your payment information to get your eBay seller account back. eBay never holds money for just a day unless on that day the sun stood still in the sky like in Joshua. In most cases, holds are lifted when a buyer confirms theyve received their item or when a case is resolved. If 3 items sell and the others close without selling, the seller can list seven more items. I do not like this new Seller Hub / Selling Manager, it slows me down. In most cases, holds are lifted when a buyer confirms they've received their item or when a case is resolved. (More about how to do so in a minute. For example, eBay doesntallow listings for counterfeit items, fakes, replicas, or unauthorized copies. A deep dive into eBay Motors new Guaranteed Fit Program, A Conversation with former eBay employee, Sarah McDonald, Testing eBay tools with eBay seller, Sarah Ahr, In conversation with Up & Running grantee, Joe Sorrentino, New!Create and share custom posts on Facebook, Instagram, Twitter, or Pinterest from your eBay Store, Get organized with the help of business policies, Seller Announcement: Promoted Listings AdvancedBETA now featuring more slots in search, Automatically keep your Promoted Listings Standard campaign competitive with eBays dynamic ad rate. Under the Digital Millennium Copyright Act, eBay is legally required to immediately take down any listing reported by a VeRO member., Pleading ignorance will neither excuse your violation nor get you reinstated. "Why is my money on hold? Another frequent VeRO violation is the use of the term onesie to describe a one-piece infant bodysuit. Signs in using that new eBay account you just created. The second link below discusses how to get your funds more quickly than the possible 21 days. From time to time, eBay asksmembers to verify contact information and business practices before theyre allowed to list more items on thewebsite. Try one of these possible solutions: If none of these work, please contact us. Performance holds: eBay holds your payouts if it identifies unusual activity associated with your account, such as increased customer claims, a sudden change in your selling activity, late deliveries, or negative buyer feedback. Copyright 1995-2023 eBay Inc. All Rights Reserved. For a first offense, youll get an MC067 warning via regular email and eBays My Messages. How to choose the right campaign type, Selling auto parts and accessories on eBay: how to build inventory and choose suppliers, 10 practical tips: how to sell vintage like a pro, How to find and understand your target audience: practical tips, Terapeak: effective market research tools, New tools for trading cards sellers: CSV Upload and Price Guide, Tools and solutions for selling vehicle parts on eBay, Vehicle compatibility (fitment): guideforeBay sellers, Teamwork on eBay: how to set up Multi-User Account Access, Optimize your listings with the Listing Quality Report, How to create and send newsletters to buyers, Updates on seller protection due to Turkey & Syria earthquake, Quick setup for Promoted Listings Advanced, Seller Protections for shipping delays due to Hurricane Fiona. Sign in using the new eBay account you just created. That depends on how, why, and for how long your account has been suspended. Look around on eBay for similar products to get an idea of what other sellers are charging. Youll see an alert right in the dashboard if anything slips low enough, but by then, it may be too late.. I am told my payments will be on hold until I sell 20 more items. Print this out, too, and have it in front of you when you place your call.. Another seller was concerned enough to raise the issue during the August 18th eBay weekly chat session, writing in part: If a seller is going to have a status change to their account, why can they not see that on their MP summary page? In order to be accepted back into the eBay community, youre going to have to prove yourself worthy. Swallow your pride, and keep asking. Stops scammy new sellers from popping up. However, we may sometimes need to put a hold on your funds due to your selling history or performance, or to address disputes. The funds on hold may be used to refund the buyer for the same transaction. I have sold an item on Ebay today Oct 12th 2021 and I shipped it within a few ours supplying tracking. Obtain the PIN we sent to the email address linked with your established account. Find out more :rules for sellers. If we placed a hold on your funds, we'll notify you by email and, depending on the reason, may request additional information from you to help resolve the issue. Because YOU are nothing to them and they can do what they want at any time and just ask the eBay cheerleaders they can do what they want stop complaining. To check the date when a payment is expected to be available, select the button below: To help ensure eBay remains a safe place to buy and sell, and to meet our legal and compliance obligations - opens in new window or tab, we sometimes place a hold on funds, for example, if there's an open case or dispute on atransaction, if your buyer reports a problem with the order, if your account is restricted or suspended, if you owe eBay money, or if you're a new or infrequent seller. Welcome to the Selling board! Either of the first two can lead to the third. When a seller lists an item, he/she may see a message letting him/her know that limits aremet, or are close to, one of themonthly account limits. How to Set up Your Shipping Options: First Steps, eBay International Shipping Program is being expanded to international sellers, Update item specifics in bulk using the file download/upload feature, How to create a listing: the step-by-step guide, Rules and restrictions in selling: items categories and number of listings, How to register as a seller on eBay: step-by-step guide, What to Do if My eBay Seller Account Is Blocked, How to set up your shipping options: step-by-step guide, How to Set Shipping Exclusions to Specific Regions, How to make your packaging eco-friendly: 11 tips for a sustainable eBay seller, How to make your listings more mobile-friendly, Checklist: your perfect listing to sell clothes, New Bulk Listing Tool: advantages and features, How to list faster with business policies, How to create a listing with a charity option, Selling Limit and Zero Insertion Fee Listings, How Listing on eBay International Sites Can Help Increase Sales, eBaymag: the tool to manage listings and optimize shipping, How Buyers Feedback Affects Your Feedback Metrics, How to improve your seller performance standards, Setting buyer requirements or blocking a buyer, What to do if a buyer has not paid for the item, Monthly Zero insertion fee listings and basic fees on international eBay sites, What does it mean for eBay to manage payments, How to set up and change your payment method for fees and selling costs, Selling Products with a CE Mark into the EU, Extended Producer Responsibility (EPR) for business sellers listing on ebay.fr, Extended Producer Responsibility (EPR) in Germany, Using of the UKCA/UKNI and CE markings in the UK market, eBay Verified Rights Owner Program and Intellectual Property Policy, eBay Stores on international eBay sites: fees and benefits, Building a repeat buyer business for your Store, Connect with more buyers using social media, Promoted Listings Standard, Advanced, or Express? The funds on hold may be used to refund the buyer for the same transaction. Originally from the UK, she now lives in Canada and travels extensively. We sent it to the email address that's linked to your established account. I'm Joe, the creator of Auction Nudge. ", Why is my money on hold? Its only 25 sales, deal with it. Sellers who have good detailed seller ratings and are confident in the authenticity and origin of their items may be eligible to have the selling limit increased. I've never had a payment, Traditional APIs: Orders, resolutions and feedback, eBay APIs: Talk to your fellow developers, RESTful Sell APIs: Account, Inventory, Catalog and Compliance, RESTful Sell APIs: Marketing, Analytics, Metadata, Post Order APIs - Inquiry, Case Management, https://pages.ebay.com/seller-center/service-and-payments/funds-availability.html, Boost Fathers Day sales on eBay with these shopper insights, Tune in to hear answers to your questions, Reminder: Summer Seller Check-In takes place tomorrow. Actually AMZ is similar. Some additional resources to tap: Contact eBay for Business via private message through Twitter or Facebook. Not really anything you can do. Items that do not have tracking information are considered to be higher risk and so eBay holds the payment for longer. eBay willconsider the following when theydetermine whether to change selling limits: If a sellers account meets the above factors, the seller can contact eBay for an account review an possible raising or lifting of the item limits. All you can do is to go to their FAQ area for a circular journey to nowhere. Did you know that if you are a low-volume seller on eBay, the company may hold your funds before releasing them to you - even if you're a long-time seller on the marketplace? I have been off eBay since they closed my account in May 2021 for not joining MP. Even though your payment is on hold, you have been paid. Having your business shut down overnight is scary for so many reasons! Theres plenty of it going around. So let me get this right. Visit PayPal for complete details of PayPal holds policies. They help insure that the buyer and the seller have a good experience, one they both want to repeat. You can track all of your payouts in the Payments tab in My eBay. Click Cancel Bids and End Listing Early if you wish to delete all bids on your item and remove it from eBay without selling it to anyone.Or, you can click Sell Item to High Bidder if you want to end the listing, but still get some money out of it by selling your item to the current highest bidder. if you owe eBay money or if you're a new or infrequent seller. Enter the PIN in our Confirm account ownership page, and then click the. For a safer buying and selling experience on eBay, some items may be subject to additional limits. FYI, if you "delay shipments" until funds are released you will loose all your customers and probably get "defect penalty" on your account for not shipping promptly. You just have to wait it out. 07-18-2021 Is it because I'm a first time seller? Shipping. These limits may apply to a sellers account if that seller has: A seller needs to establish a positive selling history in the category they arelisting in and show that they areable to meet the needs of thecustomers before beingpermitted to list higher quantities. correction stops scummy cheerleaders and eBay mafiaosos. See disclosure at. Does anyone know how to contact an actual person in Ebay? We expect to release your funds on Aug 4."). Not once has eBay contacted me to ask how they could get me back as a seller, Not for me. You receive positive Feedback from the buyer. If your funds are put on hold, we'll notify you byemail and, depending on the reason, may request additional information from you to help resolve the issue.". 07-18-2021 Now, everybody starts in the casual seller level until they have sold 25 new items. Message 11 of 14 latest reply. The best way to avoid violating eBays rules and policies is to be familiar with them. If youre that hard up for money, go get a 9-5. It should take a day if this is how you make money. A quick step by step tutorial showing you exactly how to get out of the new ebay Seller Hub. Click the. While proceeds from your sales typically become available within 2 business days of confirming the buyers payment, eBay may place a transaction hold on funds while it waits to confirm that an item has been successfully delivered to a buyer. DONT follow the wrong advice! Try to time your calls by morning, afternoon, and evening, Pacific Time, so you reach a different shift of CS reps.. 3 min article How sellers can cancel an order Sellers are obligated to complete the sale when a buyer makes a purchase. I changed the delivery address of the item to the buyers and made aware during the auction it was a pre-order. There might be a technical issue on our end. And sometimes even for those that have been selling for a while for one reason or another. Got multiple accounts? The most common type of payment hold, however, is placed on new sellers who have not established a selling record yet. Seller Check-In. On the next screen, scroll down and click "Continue." Click "Continue." 5. Previously restricted or suspended sellers will experience transaction holds for the 30 days after the restriction or suspension is lifted, while eBay confirms that the items have been successfully delivered. Copyright 1995-2023 eBay Inc. All Rights Reserved. Did you know that if you are a low-volume seller on eBay, the company may hold your funds before releasing them to you even if youre a long-time seller on the marketplace? Not seeing them or claiming you didnt will not get you off the hook., Account suspension on eBay is a perfect illustration of an ounce of prevention being better than a pound of cure. If you don't remember that email, here's how you can get the info: If you're checking the email that's linked to your established account, check your inbox again in a few minutes. follow up with a phone call to eBay Customer Support a day or two later., Heres the phone number to call: 866-540-3229, Do your homework to prepare for this call:, If you have access to eBay Concierge customer support, congratulations!. Learn about buyer blocking on eBay and find out how you can block a buyer from bidding on or buying your items on eBay. If no shipping information is provided to eBayandthe seller doesnt upload tracking information or mark the item as shippedfunds will be available 21 days after the buyer pays. Then follow the steps outlined in the email. For example, if a buyer reports that an item hasn't arrived, or theitem theyreceived is significantly different from the listing description, we hold funds until the case is resolved and closed. ("Your funds are on hold until 1 day after we can confirm delivery. We'll send you a PIN at the email . The eBay Rules & Policies page at ebay.com gives a 4-minute overview, complete with links to pages explicating specific policies: Even experienced sellers should review this page and those linked from it to keep themselves up to date and well informed.