IN ANY ACTION UNDER OR RELATED TO THIS AGREEMENT, SWAROVSKI SHALL NOT BE LIABLE TO YOU FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY OR NOT AND WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE: 1) THIRD-PARTY CLAIMS FOR DAMAGES; 2) SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES; OR 3) LOSS OF PROFITS, BUSINESS, REVENUE, GOODWILL OR ANTICIPATED SAVINGS. Can you prove that you are an established business that sells finished embellished or crafted items? Note, that We do not accept liability in respect of your use of Klarna as a payment method. Swarovski has embarked on an extensive transformation program, merged its B2B and B2C businesses and will follow a one vision, one strategy, one organization approach from now on. After the initial review, the full onboarding takes approximately one week to complete. */ } else { All complaints or warranty claims may be sent to this address. Any commercial use is forbidden without prior written permission from Swarovski. With just a few clicks, youll be able to find information and answers in the form of articles, videos, and downloads (currently in German and English). IN ANY ACTION UNDER OR RELATED TO THIS AGREEMENT, SWAROVSKI SHALL NOT BE LIABLE TO YOU FOR ANY OF THE FOLLOWING EVEN IF INFORMED OF THEIR POSSIBILITY OR NOT AND WHETHER ARISING IN CONTRACT, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE: 1) THIRD-PARTY CLAIMS FOR DAMAGES; 2) SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL DAMAGES; OR 3) LOSS OF PROFITS, BUSINESS, REVENUE, GOODWILL OR ANTICIPATED SAVINGS. After you have submitted your Product order, you will receive an order confirmation email with your billing and delivery address, order number, details of your chosen Products, final price and shipping mode. NOT true. The changes led to the company cutting 6,000 jobs. 10. Products are available if they are in stock. if (!value.trim().match(new RegExp('^[. Swarovski's customer service department may be contacted using the following contact information: Phone: + 1-800-426-3088 (Monday - Friday, 9:00 am - 6:00 pm, EST) . } The total price of your order, including all ancillary and delivery costs, will be shown at the end of the Check-Out process. Nevertheless there are changes in the operating model that will affect us. data.fv.disableSubmitButtons(false); Dealer Locator Find dealers near your location Go to Dealer Locator. ACCEPTANCE OF PURCHASE ORDERS My takeaway: if you want to just look at them in the box, they're very pretty. We will notify you of the receipt of your repair immediately. Free standard shipping over $75. We will explain what has changed, the benefits of using Swarovski crystals, the range of Swarovski Crystals available, how to establish if you yourself can continue to use Swarovski crystals, and where to Apply Online. All rights reserved. At this point your existing account is updated or a new account is created for you so that you can purchase Swarovski Crystals from our website. You agree for Our eCommerce fraud prevention provider(s) to use automated decision making. Unsubscribe at any time. var messagesEN = []; In other words, the glamorous leading lady in your favourite film is probably sparkling because of Swarovski crystals. register a repair and track its progress. message_en: messagesEN Alternatively, the parcel can also be refused upon arrival and our delivery partner will return the parcel to Our warehouse, with no extra charges to you. . Swarovski fame turned to infamy in October 2021 when decisions were made to limit who would be allowed to purchase and use their cut glass crystals going forward. Note that Products in your shopping basket and on your Wishlist are not reserved and may be purchased by other customers and/or removed from your shopping basket. The crystal maker is indeed in a time of transition: Swarovski shareholders approved the biggest overhaul in its history in Oct. 2020, with an intent to focus on more expensive, higher-margin jewellery. Phone: + 1-800-426-3088 (Monday Friday, 9:00 am - 6:00 pm, EST) Ensure that you provide a valid and correct shipping address. We will reimburse in the same means of payment as for the initial transaction; in any event you will not incur any fees as a result of such reimbursement. are only available to customers who comply with strict requirements aligning with Swarovskis high-quality standards. for (var i in messages) { formId = 'orderTrackingFormDefinition'; Not buying anything hereafter and highly not recommended. Well start sending you the news you need delivered straight to you. If you order a Pre-Order Product, you will be charged after your item has shipped. In some countries, we offer Alipay as a payment option. Our warranty policy can be found here. } When Swarovski is required by law to collect applicable taxes relating to your order, you authorize Swarovski to charge the applicable taxes to your selected payment method. Swarovski's customer service department may be contacted using the following contact information: The arbitration will be conducted by the American Arbitration Association (AAA) under its rules, including the AAA's Supplementary Procedures for Consumer-Related Disputes. for information on locations and opening hours. Swarovski has embarked on an extensive transformation program, merged its B2B and B2C businesses and will follow a one vision, one strategy, one organization approach from now on. No other person shall have any rights to enforce any of its terms. Note that if you choose the Click & Collect option and your Product is available for same day pick up, you will be charged immediately. Before the cut-glass crystal was elevated to the standards we know today, if you wanted something that genuinely looked like a diamond, you would have to find a real, natural, cut diamond; and these were rare and expensive and typically limited to royalty or the extremely wealthy. } An order cancelation may be possible within 30 minutes (approximately) of receipt of your order confirmation. We work hard to process your order and get your purchases out for delivery quickly and efficiently. Pre-orders can be cancelled if your order status is not processing. Allow approximately fourteen (14) business days for Us to complete the returns process. } So if you cannot sell your products keeping in mind customer emotions I suggest to not have same day delivery service. You will receive a welcome email from us informing you that your business has been fully approved by Swarovski and a Global Sourcing Key (GSK) has been assigned to your business. var messages = []; Looking forward for a refund of the charges paid for same day delivery. messages.push('Minimum length is 2 characters'); 5.1. We are not responsible for any charges or other amounts which may be applied by your card issuer or bank as a result of Our processing of your credit/debit card payment in accordance with your order. If We have reason to believe that you do not fulfill any of these requirements, We reserve the right to cancel your order. If you have asked to collect the products from Our Swarovski Stores, you can collect them from Us at any time during the opening hours of the relevant Swarovski Stores. Canadian residents will receive assistance with customs and shipping documentation. In addition,we are now permitted to hold stock of Swarovski Crystals and can dispatch orders much faster. } Without prejudice to Our other rights and remedies, We may suspend your access to the Website without liability to you, if in Our reasonable opinion, such action is necessary for safeguarding the Website. ) Please read these GTCs carefully before ordering Products (as defined below) from the Website. Pre-Order Products will be shipped within the period as stated on the product page (in most instances this will be at latest between 6-8 weeks from the date the order is placed). It is not currently possible to return Products purchased in Swarovski Stores through the Website. After September swarovski no longer want crafters to use their name and you will not be allowed to use "swarovski" or "crystals from austria" in your listings. The total price for your order will be the purchase price of the Product(s) you have chosen including taxes and any additional costs (i.e. In addition,we are now permitted to hold stock of Swarovski Crystals and can dispatch orders much faster. Do not send an e-mail or use the contact form if you need to cancel your order as the time taken for us to receive your message will mean that the order is already being processed by our warehouse and cancellation will not be possible. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. available on the Google website will also apply to your purchase. In such case, we will provide a full refund. From October 2021 onwards, we can only sell Swarovski crystals to customers that have been approved by Swarovski. After your order has been submitted, We are not able to change it. 2023 Bluestreak Crystals. The Swarovski Group monitors the use of its trademarks and will take adequate measures to enforce against any form of intellectual property infringements. 3.1. } Your Product(s) will be delivered to the delivery address you provide by Our contracted delivery service. All rights reserved. send a query directly to customer services and maintain an overview of the open and resolved queries youve sent us. Pathetic service. and our You and Swarovski agree that each of us may bring claims against the other only on an individual basis and not as a plaintiff or class member in any purported class or representative action. Swarovski reserves the right to change prices, terms, specifications, and warranties for products on this Website at any time without prior notice. I WILL NEVER, EVER ORDER FROM SWAROVSKI AGAIN. These GTCs contain the entire agreement between you and Us and supersedes all prior agreements, documents, or representations, whether written or oral, with respect to the subject matter hereof. Items purchased in the Online Shop may be refunded up to 14 days after their receipt. More than ever Swarovski wishes to protect its individual brand character and avoid confusion in the marketplace as to the nature and branding of products. We may give you the option of purchasing a Product online and collecting it from a designated Swarovski Store (Click & Collect). If We do not insist immediately that you do anything you are required to do under these GTCs, or if We delay in taking steps against you in respect of your breaking these GTCs, that will not mean that you do not have to do those things and it will not prevent Us taking steps against you at a later date. The company has its own Swarovski Crystal Society, where crystal aficionados can learn more about crystal jewelry and figurines and receive exclusive access to products and information. 4 34% 3 17% 2 4% 1 23% See all 292 reviews About Swarovski On This Page Overview Reviews Swarovski Reviews Sort by: Recent Filter by: Any How do I know I can trust these reviews about. If the order is not collected within seven (7) business days of Us sending you a confirmation email, in accordance with Section 2.3., We will assume that it is unwanted and return the order, in which case Section 7.2. below will apply. If you are willing to accept the new brand restrictions and sign a Brand Control Agreement with Swarovski, we can continue to supply you with Swarovski Crystals: If you have already gained approval through another supplier -, Once you have gained approval to purchase Swarovski Crystals, we can supply you with the entire range of Swarovski beads and crystals in retail, mixed and wholesale packs, including, but not limited to the following product categories, To purchase Swarovski Crystals, please complete the application form below (. In some instances, we may ask for more information. If there is a conflict between this policy and Swarovskis standard terms and conditions of sale, this policy will take priority to the extent necessary to resolve any conflict. Enjoy reading our tips and recommendations. For further enquiries or to place an order: We will continue to offer Swarovski crystals toall our customersuntil, Ifyou would like to continue purchasingSwarovski Crystals from us after the. Please note that our policy is to credit your credit card for returned products. Accordingly, if you live in these states, the above limitation on implied warranties does not apply to you. OTHER IMPORTANT TERMS Headings. If you received the item as a gift, the sender will be refunded the appropriate amount. For example, a 10% discount (with a minimum purchase amount of USD$100.00) will be removed if the returned product(s) brings the total order value below USD$100.00 In case of a promotion with staggered prices, always the lowest amount will be refunded. (including information on the use of cookies) is incorporated into and form part of these GTCs. Places like mycrystalidea and Stephen Arnold are only selling swarovski until their stock runs out, most resellers have been told they cannot order after September. Once your application form has been submitted, we normally assess and reply to your application within 24 hours. All visitors to myservice.swarovskioptik.com have access to general information and articles in the knowledge base. The AAA's rules are available at www.adr.org or by calling 1-800-778-7879. While I purchased in August, they were gifted at christmas so it's been only 4 months of wear since they were new. It is very important that you include the return form with your package so that we can process your return.STEP 5:Return the parcel according to the instructions of your chosen return carrier.STEP 6:Keep the proof of return postage.STEP 7:Allow approximately 14 working days for the return process. However, to my dismay, the ring was lost during the repair process. To purchase Swarovski Crystals, please complete the application form below (note: fields marked with an asterisk are mandatory). For items which come in a single box (normal set), if you wish to return any of the items within the normal set, you will have to return all the items that were part of the normal set. November 25, 2020 Swarovski's customer service department may be contacted seven days a week, between 8:00 am and 1:00 am EST at the following telephone numbers: Nothing in these GTCs shall have the effect of excluding or limiting in any way Our liability to you where it would be unlawful to do so. return { if (errorOccured) { You are not eligible to use the Website or Products if doing so would violate any U.S. law or regulation, including but not limited to export controls or restrictions. Swarovski have made the decision to no longer support the handmade market and are culling many lines. We are not responsible for any unauthorized access to your account or any ramifications of that access. When you use this Website, you are responsible for maintaining the confidentiality of your access information and for restricting access to your computer. We are free, without liability, to refuse your offer to purchase for any reason in compliance with applicable laws. We will always ensure that the transfer will not affect your rights under these GTCs. Bluestreak Crystals is one of very few Authorised Swarovski Distribution Partners that continue to sell the entire range of Swarovski Crystals to approved customers. The main reason for this change was to re-vitalise their brand as one of elite quality. All prices of Products on the Website are the prices for the Products only. Regular cleaning will extend the lifespan of your product. 2.4. In the following post, well explain more about My Service and reveal the answers to the three questions our customers have entered most frequently in the search field on myservice.swarovskioptik.com over the past year. } Swarovski reserves the right to make changes to the Website and these GTCs at any time by updating this posting. In addition to selling high-quality jewelry, Swarovski sells beautiful crystal figurines for shoppers looking to add some jewels to their home or office. Exceptions may be made, if other evidence can be provided to substantiate that you are creating a finished product i.e. All rights reserved. The applicable law in such arbitration shall be that of Rhode Island. If any court or relevant authority decides that any of them are unlawful, the remaining sections will remain in full force and effect. Recently, Swarovski has changed policies and are unable replace broken chains or fix broken jewellery. var $button = $form.find('.js-button'); Include the number of returned articles and the reason for return. If you choose to use Apple Pay as your payment option, the Apple Pay Privacy Policy will apply. var messagesEN = []; Alternatively, the parcel can also be refused upon arrival and our delivery partner will return the parcel to Our warehouse, with no extra charges to you. You agree to accept responsibility for all activities that occur on your computer relating to any use of the Website or any purchase of Swarovski's Products through your computer. During the onboarding process we have to see evidence of your finished products for sale on a website and / or social media account. They use crystal which has been created to allow light to refract in a rainbow spectrum. } Website and social media links, where your finished products can be viewed for sale, is a great way to evidence this. You might have the possibility to organize the delivery of your parcel in the most suitable way for you, by utilizing our delivery partners web portal. 12.11 Notice to New Jersey Residents 5.2. $(newErrorContainer).hide(); 4.4 Swarovski Sale and Promotional Pricing Policy. If you work in an industry that has anything to do with sparkle; whether its jewellery, chandeliers, showbusiness, cars, home furnishings, fashion design or cosmetic beauty, odds are you are aware of Swarovski and their famous crystals. . The contract specifies that you are no longer allowed to use the 'Swarovski' brands and trademarks when advertising or selling your finished products. An exchanged or new item(s) will not be sent to you unless a new order is placed via the Online Shop. 2.1. errorContent.append(newErrorContainer); They were unaccommodating, uncooperative and useless. hiddenDateField.val(date); Offers are only valid on select, in-stock merchandise, while supplies last, at participating Swarovski owned retail stores, including outlets, partner owned retail stores, independent retailers, and www.swarovski.com, as communicated at the time of the Offer. validating: null You, and any use of this Website or Product purchase, will be subject to the version of the GTCs in force at the time you order Products from the Website. * On error field validation, enable submit button. To purchase Swarovski Crystals, please complete the application form below (note: fields marked with an asterisk are mandatory). You can order as few or as many Swarovski Crystals as required for your project. Our online availability is indicated with the "Add to bag" button, if the button isn't displayed it's because we are unable to fulfill it at the moment.For unavailable products you may opt to receive notification if the product comes back in stock, for that please click on "notify me" button on the product details page and add your email addressTo check instore availability please follow these instructions:1) Select the product of your choice at our online shop2) On the product details page, below the button add to bag" please select Check Instore Availability" or "Pick up in store"3) Add your current or desired location and that's it, you can navigate through the options displayed and see what store currently hold the desired product, Please take your item, along with a proof of purchase, to your nearest Swarovski store, where they will be happy to assist and assess the item. Ordering Steps Payment Methods var replaceDatePatternWithValue = function(mandatory, fieldConfigCode, fieldConfigPattern) { As a valued Chrisanne Clover customer we would like to inform you of some changes to Swarovskis business and how these might affect your purchase of Swarovski Crystals from us in the future. If you would like to continue purchasing Swarovski Crystals from 1 October 2021 onwards at Bluestreak Crystals, you will need to apply to become a Swarovski Approved Customer. Click & Reserve To return your order please proceed as follows:STEP 1:To register your return, please go to returns.swarovski.com to get your return label / QR Code.STEP 2:Enter your Online order number and email address and follow the instructions to complete the return registration and receive your unique QR code or return label.STEP 3:Pack the item(s) to be returned in the original carton using the original packaging materials.STEP 4:Fill in the return form and return the form with the merchandise. Delivery, Customs Duties & Tax. ', I made the transactions with a customer service agent and it was still SCREWED UP! For those of you who use swarovski crystals:-. The arbitrator's award shall be final and binding and judgment on the arbitrator's award may be entered in any court having jurisdiction. Contracting Party, Customer Service, and Warranty Claims By purchasing a product using the Website, you represent to Swarovski that you are legally an adult and that you are authorized to make the purchase using the payment information you provide. .on('err.field.fv', function(e, data) { All content is copyrighted as a collective work under the U.S. copyright laws and Swarovski owns, to the fullest extent allowed by such laws, the copyright in the selection, coordination, arrangement, and enhancement of such content. Carbon-neutral shipping & returns on all orders. Unique products: You may not modify, supplement, delete, or amend these GTCs in any manner without the express written agreement of Swarovski. Please apply by completing the application form on our website. We value your privacy. 9. You may only transfer your rights or your obligations under these GTCs to another person if We agree to this in writing. Additionally, where you use PayPal or Klarna or other allowed payment methods as a payment method, your personal data will be handled in accordance with the PayPal, Klarna or other payment providers privacy policies (refer to Section 5). This means we will be given sufficient time to prepare for the changes and adapt. Currency All purchases are subject to Swarovskis delivery and returns policies and Swarovskis standard terms and conditions of sale, which continue to apply. For Swarovski in the US, we offer a one-year warranty for Jewelry and Accessories and a two year warranty for all other products. Your use of any Offer constitutes your acceptance of this policy. We cannot be held responsible if that delivery address is incorrect or incomplete. All applications are reviewed within 24 hours and you will receive a reply via email once that review is complete. Website and social media links, where your finished products can be viewed for sale, is a great way to evidence this. Click & Reserve Unsubscribe easily. If cancelation is no longer possible, unwanted items can be returned in compliance with Our returns policy as described in Section 7.2. Pre-Orders The contract specifies that you are no longer allowed to use the 'Swarovski' brands and trademarks when advertising or selling your finished products. If you have been successful at this stage, your application is provisionally approved and full onboarding with Swarovski takes approximately one week. /* Loop over the messages */ Use Our Swarovski Store finder page at, Swarovski Store Finder - Find a Store Near You. In the event that We do accept any order and We subsequently become aware that the corresponding delivery address for such order is that of an entity or individual providing a freight forwarding service, We shall be entitled to cancel such order upon notice to you by email or telephone. You may return your online order up to 14 days after receipt (except for Gift Cards and Swarovski Masks if unpacked, due to hygienic reasons). Our. I reached out to the sales rep who said I would have to pay $25 to have it replaced. If you are willing to accept the new brand restrictions and sign a Brand Control Agreement with Swarovski, we can continue to supply you with Swarovski Crystals: If you have already gained approval through another supplier -, Once you have gained approval to purchase Swarovski Crystals, we can supply you with the entire range of Swarovski beads and crystals in retail, mixed and wholesale packs, including, but not limited to the following product categories, To purchase Swarovski Crystals, please complete the application form below (. 10.2 Prohibition of Class, Representative, or Consolidated Actions. Order Privacy Policy. var month = $("#" + fieldConfigCode + "_month").val(); }, If your order of Products violates this clause or any trade law or export control regulations or sanctions, Swarovski will not be obliged to deliver any Products nor will any compensation for non-performance be due. 12.5. Once we have reviewed your application, you will need to sign a Brand Control Agreement with Swarovski. available on the Afterpay website will also apply to your purchase.