I shared this review to say please be cautious ordering from them because they can't explain how this happened so chances are they can't prevent it from happening to someone else. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. You can serve your customers more intelligently through digital channels, AI-powered prediction, flexibility of scale, and more. I can't wait to receive these purchased fragrances, as I can only imagine that it will be very much like reuniting with old friends. https://www.avaya.com/ecomm/secured/cart-services/getcart/, https://www.avaya.com/ecomm/secured/user/usertype/, https://www.avaya.com/ecomm/secured/cart-services/cart/count/, https://www.avaya.com/commerce/dashboard/, https://login.avaya.com/sso/common/logout.jsp?source=https://www.avaya.com/, /cs/Satellite?pagename=Avaya2/Service/FindStateByCountry&locale=en_US, /cs/Satellite?pagename=Avaya2/Service/FindCitiesByState&locale=en_US, /cs/Satellite/?pagename=Avaya2/Service/PartnerDirectory&locale=en_US, /cs/Satellite?pagename=Avaya2/Service/PartnerLocator&locale=en_US, /cs/Satellite/?pagename=Avaya2/Service/PartnerCountries&locale=en_US, /cs/Satellite/?pagename=Avaya2/Service/PartnerDetail&locale=en_US, /cs/Satellite?pagename=Avaya2/Service/FindCityByCountry&locale=en_US, /cs/Satellite/?pagename=Avaya2/Service/PartnerDirectory_V3&locale=en_US, /cs/Satellite/?pagename=Avaya2/Service/PartnerDirectory_V4&locale=en_US, /cs/Satellite/?pagename=Avaya2/Service/PartnerLabels&locale=en_US&key=Partner%20Levels, https://www.avaya.com/en/get-resourcecards-for-rotation/?locale=en_US, /cs/Satellite/?pagename=Avaya2/CaseStudiesJSON&locale=en_US, /cs/Satellite/?pagename=Avaya2/News/NewsJSON&locale=en_US, /cs/Satellite/?pagename=Avaya2/Blog/getCategoryBlogs&locale=en_US, /cs/Satellite/?pagename=Avaya2/Store/getCompareStickyHeader, /cs/Satellite/?pagename=Avaya2/Blog/getAuthorBlogs&locale=en_US, /cs/Satellite/?pagename=Avaya2/Blog/getBlogsForInputText&locale=en_US, /cs/Satellite/?pagename=Avaya2/Blog/BlogCategoryTagList&locale=en_US, /cs/Satellite/?pagename=Avaya2/Blog/getBlogsForFilterSection&locale=en_US, https://www.avaya.com/ecomm/get-long-distance-rates, /cs/Satellite/?pagename=Avaya2/Device/deviceCategoryList&locale=en_US, /cs/Satellite/?pagename=Avaya2/getdeviceForFilterSection&locale=en_US, /cs/Satellite/?pagename=Avaya2/DeviceCatelog/getdevicesForCompareSection&locale=en_US, /cs/Satellite/?pagename=Avaya2/DeviceCatelog/getDeviceModelData&locale=en_US, /cs/Satellite/?pagename=Avaya2/DeviceCatelog/getDeviceModelDataList&locale=en_US, /cs/Satellite/?pagename=Avaya2/Store/getZangCPaaSPrice, /cs/Satellite/?pagename=Avaya2/Store/getZangCountryList, /cs/Satellite/?pagename=Avaya2/Store/getBundlePriceData&locale=en_US, https://www.avaya.com/en/devices-and-phones/catalog-search/, https://www.avaya.com/en/devices-and-phones/product-compare/, https://www.avaya.com/cs/secure/en/cxo/home/, /cs/Satellite?pagename=Avaya2/awfo/storeData, /cs/Satellite/?pagename=Avaya2/CaseStudiesJSON_V1&locale=en_US, /cs/Satellite/?pagename=Avaya2/Common/SuccessStoryFilterList&locale=en_US, https://www.avaya.com/en/success-stories/search-results/, /cs/Satellite/?pagename=Avaya2/Common/NewsRoomFilterList&locale=en_US, /cs/Satellite/?pagename=Avaya2/News/getNewsRoomData&locale=en_US, https://avayaglobal.force.com/schedulenow/s/updateschedule, https://avayaglobal.force.com/schedulenow/s/cancelschedule, /cs/Satellite/?pagename=Avaya2/Common/getFactSheet&locale=en_US, /cs/Satellite/?pagename=TC/GetSubprocessorData, https://www.avaya.com/cs/Satellite/?pagename=Stream/VideoCategoryTypeTagList&locale=en_US, https://www.avaya.com/cs/Satellite/?pagename=Stream/getVideoForFilterSection&locale=en_US, https://www.avaya.com/cs/Satellite/?pagename=Stream/getCustomFilterSection&locale=en_US, https://www.avaya.com/cs/Satellite?pagename=Avaya2/TC/DownloadPDFFile&offername=. I tried everything, even attempted to take off the top, but no success. Don't say I didn't warn you! And there probably wasn't any warning on their site about it either. This website is using a security service to protect itself from online attacks. You can find contact details for FragranceX.com above. Incredibly efficient process with very quick, free shipping. Ordered 4 aramis aftershave balms. Cloud capabilities facilitate an omnichannel environment, allowing you to provide a seamless customer experience across all channels. Find a cloud thats flexible, secure, and dedicated to your organization. They offered me a partial refund, I declined and now they are refusing to refund me. Sure, ya pay for shipping and all that, but when your package arrives here in the UK, you gotta pay even more before they'll hand it over.
Use this comments board to leave complaints and reviews about FragranceX.com. We could confirm that the package was shipped and delivered with a weight that is consistent with the purchased item. Help your contact center run smoothly, no matter where your employees are. I'm not used to an easy sale completion. I do apologize most likely the carrier is rejecting the address that you provided and we need a new one. Thank you FragranceX for offering an outstanding selection of designer fragrances at very affordable prices. They wanted $97.00 for Estee Lauder Cinnabar! We and our partners use data for Personalised ads and content, ad and content measurement, audience insights and product development. i can say i am a little nervous after looking at all the negative comments. Love this place everything comes on time Sometimes faster then it says also I love that they show you what size your about to purchase! The Board of Mayor and Aldermen at its May 25 meeting approved hiring Turnkey Solutions LLC of Fairburn, Ga., to look at the areas where city employees have challenges in providing service to residents seeking services. I wish you would offer more variety in sales to certain products. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Please reach out to our customer support team at support@FragranceX.com, and we'll do our best to find a satisfactory solution. We suggest careful consideration before using their services. window.llvConfig=window.llvConfig||{};window.llvConfig.youtube={"colour":"red","buttonstyle":"default","controls":true,"loadpolicy":true,"thumbnailquality":"0","preroll":"","postroll":"","overlaytext":"","loadthumbnail":true,"cookies":false,"callback":""}; https://fragranceadvice.com/wp-content/plugins/lazy-load-for-videos/public/js/lazyload-youtube.js. Although I have mad love for their products, this kinda puts a damper on everything. The Board of Mayor and Aldermen at its May 25 meeting . While our return policy covers a 30-day period, we would still like to help resolve this for you. Therefore, it took about three years for it to be made available. BBB reports on known marketplace practices. So understanding how the employees feel is just one piece. 5.161.53.20 But when the package arrived, I was in for a rude awakening. Emailed several times as well no response, worst customer experience ever. Trust me, you'll thank me later. Please note that you may have to pay customs duties and taxes at the delivery. Their courier lost the parcel, they offered to wait when the perfume will be back in the store or send me part of the order (this is after a month of searching for my order) Then they said they could not send only part of the order and decided without my approval to refund my money and they are sorry that I just have to lose money! After months I finally received a 65 refund. I asked them a simple question: "Is the coupon valid in Canada, even though it's showing on your website?" ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. Even the packing is similar minimal white box with black text and gold trim. I tend to buy this perfurme, the "sealed" product for 100-120 discounted prices from John Lewis etc when they have special offers. Hello Mariaan, You have thirty days from the time that your order was shipped to return it to FragranceX. It's frustrating especially when they keep sending me emails to order like everything is cool. Really? Find an Authorized Avaya Channel Partner in your part of the world. We also ensure all reviews are published without moderation. You dont even have to contact them for a return order authorization. Or either you send my merchandise or you give me my money back. How BBB Processes Complaints and Reviews. If you're looking for some good deals, are not impatient and, can be happy with a couple of more nickels to rub together, FragranceX is a good choice. Click to reveal Hello! Adding cloud-based, cutting-edge capabilities in the contact center has emerged as a powerful tool for transforming customer service. 15% off is given to everyone! On my phone calls, answer was in rude tone that they don't guarantee shipping. The website does not clearly inform that additional charge may apply. no assistance furter? But if youre still leery, you can always compare the batch code on the fragrance bottle purchased from FragranceX with that on the original companys website to verify authenticity. At the end of the study, she said, Turnkey will make recommendations for the city to follow. It's just common courtesy. We strive to provide exceptional service, and we apologize for any inconvenience caused. If you have questions, there are a number of ways to get in touch with FragranceX customer service: phone, email, snail mail, fax, and even an international customer service phone number. For example, Hello by Lionel Ritchie is categorized as a New Arrival on FragranceX. I ordered and paid almost 400$. Without my approval, FragranceX decided to refund my money instead, which made me lose even more. John Surratt is a graduate of Louisiana State University with a degree in general studies. You can email the site owner to let them know you were blocked. After reading the reviews from people in the UK I was very worried and thought I got scammed. In some cases, they may even use a certificate issued to another legitimate website. Hey there peeps, so I recently ordered one of my all-time fave perfumes (perfume & eau de toilette) from FragranceX (fragrancex.com) and boy, was I super disappointed with the results! Sign in using our secure server or Sign in with Facebook Sign in with Google Vicksburg city officials have hired a Georgia company to examine how city employees deal with the public and improve customer service. I was put on hold for a long period of time and on several occasions with no customer service representative assisting. Using one of the FragranceX social media accounts is one of the quickest and easiest ways to get in touch. SAFETY ALERT: Our evaluation of FragranceX found a legitimacy rating indicating a low level of trustworthiness at 36%. So, let me tell you my experience with FragranceX. FragranceX can get a great deal for testers because they cost fragrance houses less to produce and FraganceXs source companies cant sell them directly to customers because they arent properly packaged for retail. Smelling excellent thanks to FragranceX.com, Scums, don't order, I paid almost 400$, got nothing. This Company says Discount when actually 40% higher that Retail price. I applaud you for the service and effort in advance, bravo! Adding cloud-based, cutting-edge capabilities in the contact center has emerged as a powerful tool for transforming customer service. Look at what's new in our worldand how it benefits yours. Ive spoken to DPD several times who have accepted they are at fault and that I need to contact the company for a refund. To learn more about reviews and trust on sitejabber.com, visit our. Hope you are well. Rely on our team of experts to help you get the most from your investment. Unfortunately, I can't get in touch with their office since they're closed at the moment. Click here to get notifications about new complaints of FragranceX.com.
Discount Perfume and Cologne - Free Shipping | FragranceX.com However ComplaintsBoard has detected that: This complaint was posted by a verified customer.
FragranceX.com | Better Business Bureau Profile it took 2 days to arrive! Parfums de Marly Review, My 7 Favorite Fragrances. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Have a great day! Hope you are well. Average time to fix: (51 hours) Busiest time: 3:30pm. Maybe call or email them beforehand to avoid any confusion. I did not realize that the bottles would not have caps on the spray nozzles.
FragranceX Reviews | Read Customer Service Reviews of www.fragrancex.com Hopefully he likes. I have sent the DPD tracking number the package was sent back with ( using their own label!). Have a great week! It was packaged perfectly and the scent is what I was expecting it to bee. reading reviews scares me as i am in middle east and don't know if their shipment is as they say on the website. I have my ups and downs with your company. Additionally, some customers have reported issues with returns and refunds. Franklin said a report will be presented to the city so officials can take a look at what weve learned from it, and then hopefully well go to phase two and three, which are the surveys, and therell be a report with those.. Very fast and easy to place order.
FragranceX.com customer service - GetHuman Although these are not top of the line fragrances, As an Amazon Associate I earn from qualifying purchases. Help with Returns Help with Cancel . However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. I was confused because clearly money was taken from my account. So in turn I will continue to pay on a order that they can't find. Stay up to date on Avaya's latest news and solutions. So, I'm not quite sure how this mess is going to get straightened out.
Customer Service Associate, FT Remote - Remote Workers Have a great day! So far, so good. Its a surprise for my husband because he doesn't have any smell good stuff. Performance & security by Cloudflare. They have been refusing to give me a refund for month. However, for international customers, you'll need to call 001-718-482-6970. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews. This was nice for a change. When the perfume arrived it smelled nothing like the perfume and the smell faded after seconds rather than hours. No, I am a new customer. If you would like to change your settings or withdraw consent at any time, the link to do so is in our privacy policy accessible from our home page.. They have been so unwilling to fix the problem, and they keep coming up with every excuse in the book to get out of giving me a proper refund. it's been over a month now since I placed an order and i am yet to receive tracking information.Sent dozens of emails to support, but all of them remains unanswered till date. Categorized as Great, the companys Trustpilot score has decreased some since I last wrote about them. Please note that it depends on the situation. Hello and welcome to Fragrance Advice! So save yourself the trouble and steer clear of FragranceX. For instance, this Paris for Her eau de parfum was created to look and smell like Coco Chanel Mademoiselle. Good price. Report a Problem with our website. Thank you for taking the time to give us a review. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Nice selection. However, the site was down and we were unable to. In person or online, gain a full understanding of your Avaya solution and its capabilities. I was super stoked to order a perfume for a Christmas gift, so I hopped online and placed my order. Very very poor. But let me tell you, their customer service is an absolute joke. ComplaintsBoard.com is a leading complaint resolution website on the Internet. I mean, come on! Please check your inbox for our email and feel free to reach out to us again if you have any further questions or need assistance. She tells me she can't cancel out the order because they are still trying to find it. We have thoroughly investigated the situation from our end as well as with the carrier. We look forward to the opportunity to serve you again in the future! There also arent as many employees needed to process orders and offer customer service as with brick-and-mortar stores. Excellent Price and Product, but Poor Delivery Time. Discounted price sucked me in to buy more than I intended but perfect timing for Christmas gifts. You can email the site owner to let them know you were blocked. I ended up with a headache and lost money. You use expensive skin creams, eat nutritious foods, and drink lots of water. The reason were starting with the employees is statistics show that when employees are satisfied and engaged with their position, you get about 21, 22 percent higher efficiency, productivity, she said. Looking to change it up. The smell was disgusting. Shipping Information Standard Ground (USA) FREE for orders over $ 35.00, otherwise shipping is $ 6.95 Arrives in 2 - 5 business days Ships via UPS, FedEx, or Postal Service Orders to PO Box, HI, PR, AK, APO, FPO are shipped via USPS 2nd Day Express (USA) Ships via 2nd Day Express for $ 8.95 Arrives in 2 - 3 business days Along with their wide-ranging fragrance selection, this company ships worldwide. Explore your options for communications innovation.
The Help link didn't reply, but the delivery information was updated/revised once again. Cloud contact center capabilities provide unique operational benefits: Artificial intelligence is a hot topic this year, and organizations are prioritizing ways to harness it in their own technological environments. Bought from fragrancex for years, always ok. Got a bottle of halston1-12 recently with a faulty spray mechanism, intermittent for a while then complete failure. So, I'm not sure why FragranceX even gives you the option to have your package delivered to a different address if they're just going to cancel the order anyway! As a matter of policy, BBB does not endorse any product, service or business. not you. There's nothing to complain about. They were like, "Meh, sorry not sorry." This might mean that theres shrink wrap thats been applied by the fragrance company, not FragranceX. Store Locator. It took 6 working days. The program will be carried out in several phases with the first phase using a focus group of employees to provide information concerning the challenges they meet while trying to serve residents. After a whole month of searching for my order, they offered to either wait until the perfume was back in the store or send me part of the order. Customer Service Inquiries: 1-800-PARFUMS (727-3867) - (Toll Free in U.S.) 631-582-5204 (Outside U.S.) Hours: Monday-Friday: 9:00am-5:00pm Eastern Time. Hello um are u guys serious that they don't give ur orders cause i just placed one on monday and if i don't get it i will go crazy caus the. Access a full range of information and assistance for your Avaya solution. Yes, I have a password. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Hello Lungelo, Now thinking of filing claim with my credit card issuer to get the refund.Edit - 13-04-2023After series of mail exchange I finally received my refund today.Probably it was the rep's fualt who was assigned the case and did not care to response in timely manner. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of FragranceX.com, Connect with FragranceX.com via Facebook at, Like, share & subscribe to FragranceX.com on YouTube at, See FragranceX.com's portfolio on LinkedIn at. Keep up the stellar work! Enjoy the benefits of an omnichannel environment and workforce optimization right away.
FragranceX Review:Is It Legit or Fake[My Experience in 2023] You might get it never. These are the bottles used to literally allow customers to try out the fragrance either on tester strips or on their own skin. should i order or stay away? You now ship using a third party delivery ******* that when you contact the to claim the turn you back to the retailer and wash their hands off.
FragranceX.com Customer Help | FAQ | Tips - GetHuman Contact Us | FragranceX.com The prices are great and the selection is deep. Recently Reported Customer Problems I just need to reach customer service. If you want to understand why FragranceX can exist for so long while charging low prices, keep reading. As much as I'd like to order again, I'm unsure if I want to deal with this kind of bad business. We would love to resolve this issue for you. There was some leakage. If you decide that you do not wish to keep the item, please reach out to our dedicated support team at Support@FragranceX.com, and they will be more than happy to assist you in obtaining a Return Label. So, overall, I was really impressed with FragranceX. The parent company of FragranceX.com is FragranceX.com Inc.. 76 ComplaintsBoard.com is a leading complaint resolution website on the Internet. You can contact our customer service staff by emailing [email protected] or calling us at 1-888-557-3738. I mean, I was pumped to order this sweet perfume off their website back on May 23rd, but here we are on June 17th and it's still MIA. Very reluctantly I accepted as I obviously got stung, but even so no returns label. Plus, their website was easy to navigate and placing the order was a breeze (well, except for the cancellation part). You can find over 10,000 fragrances through this online outlet. Im sure I will be happy with my product and this could be a great website for future products. Overall, consumers seem dissatisfied with the level of service provided by FragranceX, which may make it a risky choice for those seeking to purchase fragrances online. Customer service is non existent. If your favorite celebrity has released a fragrance, you can probably find it on FragranceX along with many name brand classics, like Christian Diors Poison. https://www.fragrancex.com/customerservice/business_wholesale.html. STAY AWAY from FragranceX! Fragrancex.com offers free shipping on orders over $35. Overall, I'd say that FragranceX is a solid choice for buying fragrances online.